Latest Agentic AI in Customer Service​ News

AI & Automation in CX

RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching

AI & Automation in CX

McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem

AI & Automation in CX

Human In The Loop Is Becoming CX’s New Skills Crisis

AI & Automation in CX

Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud

AI & Automation in CX

Why Agent Stress Is Sabotaging CX Performance in 2026

AI & Automation in CX

Salesforce Acquires Momentum, Completes Ten Deals in Six Months

AI & Automation in CX

AI Delivers 39% Faster Resolutions – But Is Speed the Right Measure of CX Success?

AI & Automation in CX

OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?

AI & Automation in CX

Why Enterprise AI Platform Hopping Is Killing Your ROI

AI & Automation in CX

AI Readiness In CX: Why Most Teams Can’t Escape The POC Trap

AI & Automation in CX

Unilever and Google Cloud Launch Five Year AI Partnership to Modernize Marketing and Operations

AI & Automation in CX

Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack

AI & Automation in CX

AI Receptionists Are Becoming Digital Labor (and the ROI Is Getting Real)

AI & Automation in CX

The Future of Retail Work: Inside Traxlo’s AI-Driven Task Model

AI & Automation in CX

Shared Queues Are Exposing Weaknesses in Human and AI Workforce Management

AI & Automation in CX

AI Coaching Tools and QA in the Copilot Era: Using AI Data Without Micromanaging