Latest Agentic AI in Customer Service​ News

CRM & Customer Data Management

Salesforce’s $3.6BN Fin Acquisition Aims to Boost Agentforce AI Strategy

Security, Privacy & Compliance

Anthropic’s Mythos-Class Fable Shutdown Raises Questions About Sovereignty and AI Continuity in CX

AI & Automation in CX

Human Oversight Can No Longer Protect Customers From AI Hallucinations

AI & Automation in CX

How AI Makes Contact Center Agents Better

AI & Automation in CX

Containment Without Trust Is Costing Your Customer Service Team More Than You Think

Customer Engagement & Journey Orchestration

Adobe Advances AI-Driven Customer Journeys with CX Enterprise Coworker

AI & Automation in CX

Vonage AI Agents Show Why CX Automation Is Getting More Industry-Specific

AI & Automation in CX

AI Agent vs Chatbot: Why Your AI Messaging Needs an Upgrade

Security, Privacy & Compliance

Aithos Finds Every Major AI Model Fails EU Legal Checks: Why CX Teams May Own the Next Fine

CRM & Customer Data Management

Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire

AI & Automation in CX

Why AI Trained to Say “No” Is Failing Your Customers

Security, Privacy & Compliance

Anthropic Releases Mythos-Class Claude Fable 5 as Enterprises Struggle to Govern AI Security Risk

Security, Privacy & Compliance

Anthropic Exposes the Enterprise Patch Gap as Exploitation Hits “Minus Seven Days”, Red Hat Warns

CRM & Customer Data Management

CommBank Invests AU$140MN in Human Support for Complex Customer Service Needs Across Channels

AI & Automation in CX

Verizon CEO: AI Agents Could Displace ‘A Large Percentage’ of Customer Service Jobs

Service Management & Connectivity

TELUS Digital: Two Thirds Of Enterprises Are Deploying AI Without Safety Nets