Latest Agentic AI in Customer Service​ News

AI & Automation in CX

Lost in Translation: Why Your Chatbot Might Be Misleading Customers

AI & Automation in CX

WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations

AI & Automation in CX

Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise

AI & Automation in CX

The Digital-First Myth: Why Your Customers Still Want to Talk

AI & Automation in CX

OpenAI’s Consulting Play, CX Leaders Might Get Sidelined

Security, Privacy & Compliance

What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents

AI & Automation in CX

RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching

AI & Automation in CX

McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem

AI & Automation in CX

Human In The Loop Is Becoming CX’s New Skills Crisis

AI & Automation in CX

Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud

AI & Automation in CX

Why Agent Stress Is Sabotaging CX Performance in 2026

AI & Automation in CX

Salesforce Acquires Momentum, Completes Ten Deals in Six Months

AI & Automation in CX

AI Delivers 39% Faster Resolutions – But Is Speed the Right Measure of CX Success?

AI & Automation in CX

OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?

AI & Automation in CX

Why Enterprise AI Platform Hopping Is Killing Your ROI