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AI & Automation in CX
Genesys Unveils AI Control Plane and Agentic Orchestration Stack at Xperience 2026
Verint Warns AI Value Needs Better Data
Gartner Warns CX AI Budgets Are Surging
The End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX Economics
Bill Gates AI Warning Should Shake CX Leaders
Can Crescendo’s AI Agents Really Run the Whole CX Operation?
CRM & Customer Data Management
Marc Benioff Maintains “There is No SaaSpocalypse” as Salesforce Argues AI Models Need Software
Salesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?
From SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech Stack
HubSpot Takes Aim at AI Agent Sprawl
From Reactive Support to Autonomous Resolution: How Agentic AI Will Change Customer Service
The Agentic AI Reality Check: Why Trust and Control Are Eclipsing Model Power
Why Amazon’s Salesforce MCP Move Matters For CX
Most CX Leaders Are Still Buying for the Last AI Cycle
Stop Letting Your AI Agents Off the Hook
Salesforce Makes Agentforce Commerce Generally Available Ahead of Peak Season
