Latest Agentic AI News

AI & Automation in CX

Financial Services CRM Gets an AI Overhaul across Salesforce, Anthropic and CSI

CRM & Customer Data Management

Salesforce’s API‑First Strategy For Headless Is Reframing the Role of CRM Interfaces

AI & Automation in CX

The Last Support Revolution: How Multimodal AI Is Reinventing CX

AI & Automation in CX

ServiceNow’s Autonomous CRM Pitch: From Intent To Fulfillment, Not Another CRM UI

Customer Engagement Platforms

Twilio Evolves From CPaaS Origins With Next‑Gen Customer Engagement Platform

AI & Automation in CX

8×8 Updates CX Platform to Tackle the Bottlenecks Stalling AI Deployments

AI & Automation in CX

ServiceNow Moves to Govern Every AI Agent in the Enterprise

AI & Automation in CX

ServiceNow Unveils Agentic AI to Replace Manual CRM

AI & Automation in CX

Google Confirms 800% AI Agent Revenue Growth

AI & Automation in CX

HubSpot Prepares to Hand the CRM Keys to AI Agents

Contact Center & Omnichannel​

Five9 Bets on a Unified CX Platform as AI Reshapes Contact Centers

AI & Automation in CX

Build or Buy AI Agents? CX Leaders Face a Call, Says 8×8

AI & Automation in CX

Your AI Strategy Isn’t Failing: It’s Scaling Bad Decisions Faster Than Humans Ever Could

AI & Automation in CX

Why Retail Leaders Are Ditching Scripted Chatbots for Agentic AI

Contact Center & Omnichannel​

Future of CX: Part 5 – 3:05 PM — The Layoff Dashboard

Security, Privacy & Compliance

Regal CEO says “The AI Regulation Patchwork Is Holding Innovation Back”