Latest Agentic AI News

AI & Automation in CX

How to Improve Contact Center Agent Efficiency with AI: A 2026 Evaluation Guide

AI & Automation in CX

Five9 Explains How Human-in-the-Loop AI Drives Better CX Outcomes

Security, Privacy & Compliance

The AI Shutdown No One Saw Coming and What Enterprises Must Do Before the Next One

AI & Automation in CX

Oracle Cuts Workforce by 21,000 and Warns AI May Drive Further Layoffs

CRM & Customer Data Management

Salesforce Expands Formula 1 Push as VCARB Deploys Agentforce for AI-Powered Fan Engagement

AI & Automation in CX

How AI Affects Employees’ Cognitive Abilities

Security, Privacy & Compliance

Fable 5’s Double Exposure: The Data Anthropic Keeps and the Identities It Can’t Verify

CRM & Customer Data Management

Thames Valley Police’s Bobbi AI Agent Powered by Salesforce Agentforce Frees 3,200+ Hours in Six Months

AI & Automation in CX

AI Adoption Is Stalling – And Consumers Are Why

AI & Automation in CX

Zoom Pushes CX AI Beyond Deployment at CCW

AI & Automation in CX

Salesforce’s $3.6B Fin Grab: Smart Power Move or Integration Gamble?

AI & Automation in CX

Is Your AI Investment Delivering Real Value – or Just Impressive Demos?

AI & Automation in CX

Amazon Connect Customer Brings Live Sync and the Agentic CX Designer to CCW – Here Is Why That Matters

AI & Automation in CX

Big CX News from Salesforce, Anthropic, Five9 & WordPress

CRM & Customer Data Management

Salesforce Futures VP: Customers Face Three Core AI Challenges as Agentic Enterprise Takes Shape

AI & Automation in CX

How AI Voice Ordering Is Freeing Restaurant Staff to Actually Do Hospitality