Latest AI Agent News

AI & Automation in CX

Salesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?

AI & Automation in CX

ServiceNow On Why U.K. AI Maturity Lags Soaring Spend

AI & Automation in CX

Stripe’s OpenRouter Deal Could Reshape AI Agent Pricing

AI & Automation in CX

Amazon’s Q2 Earnings Expose the Hidden AI Cost Crisis Crippling Enterprise CX

AI & Automation in CX

From SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech Stack

AI & Automation in CX

ServiceNow on the CX Shift Legacy CRM Can’t Handle

AI & Automation in CX

SAP Talks Up AI Agents, but Where Are the CX Wins?

Contact Center & Omnichannel​

FCC Offshore Call Center Proposal: Why Smart Leaders Are Already Preparing

Customer Engagement & Journey Orchestration

Klarna’s AI Customer Service Roadmap: Why Human Support Still Matters

Contact Center & Omnichannel​

The Outbound Visibility Problem No One Talks About

AI & Automation in CX

The Agentic AI Reality Check: Why Trust and Control Are Eclipsing Model Power

Contact Center & Omnichannel​

How Capacity Is Helping Brands Build AI Customer Service That Customers Actually Trust

AI & Automation in CX

Valoir Warns CX Leaders: AI Ambition Can Backfire Fast

AI & Automation in CX

Why Amazon’s Salesforce MCP Move Matters For CX

AI & Automation in CX

Stop Letting Your AI Agents Off the Hook

AI & Automation in CX

From Generic Bots to Prebuilt Agents: How CX’s Build vs Buy Debate is Changing