Latest AI Agent News

AI & Automation in CX

Genesys Unveils AI Control Plane and Agentic Orchestration Stack at Xperience 2026

AI & Automation in CX

Verint Warns AI Value Needs Better Data

AI & Automation in CX

Genesys: AI Alone Won’t Fix Broken CX

AI & Automation in CX

Big CX News From Salesforce, Zoom, Meta and Google

AI & Automation in CX

Can Crescendo’s AI Agents Really Run the Whole CX Operation?

AI & Automation in CX

Salesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?

AI & Automation in CX

ServiceNow On Why U.K. AI Maturity Lags Soaring Spend

AI & Automation in CX

Stripe’s OpenRouter Deal Could Reshape AI Agent Pricing

AI & Automation in CX

Amazon’s Q2 Earnings Expose the Hidden AI Cost Crisis Crippling Enterprise CX

AI & Automation in CX

From SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech Stack

AI & Automation in CX

ServiceNow on the CX Shift Legacy CRM Can’t Handle

AI & Automation in CX

SAP Talks Up AI Agents, but Where Are the CX Wins?

Contact Center & Omnichannel​

FCC Offshore Call Center Proposal: Why Smart Leaders Are Already Preparing

Customer Engagement & Journey Orchestration

Klarna’s AI Customer Service Roadmap: Why Human Support Still Matters

Contact Center & Omnichannel​

The Outbound Visibility Problem No One Talks About

AI & Automation in CX

The Agentic AI Reality Check: Why Trust and Control Are Eclipsing Model Power