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AI & Automation in CX
RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI
CRM & Customer Data Management
Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement
Huawei’s New AICC Voice Agents Target The Metric That Matters: Resolution
The New Rules of CX Tech: CMP Research and Datamark’s Blueprint for Tomorrow
Burger King Uses AI to Score “Friendliness” at the Drive-Thru
Santander And Mastercard Put AI Agents Into Payments, The Next CX Friction Fight
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
Lost in Translation: Why Your Chatbot Might Be Misleading Customers
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
Security, Privacy & Compliance
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
Five9 Positions AI at the Core of CX Transformation Strategy
McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem
Salesforce Report Reveals AI Agents Boost ROI as Customer Expectations Outpace Marketing Execution
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
