Latest AI Agent News

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams

AI & Automation in CX

Why AI Agents Must Be Proven Before They Are Deployed

AI & Automation in CX

Openreach’s Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

Event News

NiCE World 2026: Where CX AI Gets Real in Orlando

Contact Center & Omnichannel​

Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Calls

Contact Center & Omnichannel​

Customer Journey Mapping Broke in Omnichannel. Here’s What Replaces It

AI & Automation in CX

Fujitsu and Anthropic Put Human-in-the-Loop CX on Notice

AI & Automation in CX

Kustomer Pushes Outcome-Driven AI as CX Leaders Demand Proof

AI & Automation in CX

Zoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be Worried

AI & Automation in CX

Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr

AI & Automation in CX

Kore.ai Makes Its Third Wave Play, Multi-Agent Orchestration For CX

AI & Automation in CX

Informatica from Salesforce Goes Headless Across Google Cloud, Snowflake, and Databricks

AI & Automation in CX

Zendesk Declares the Chatbot Era Dead, Unveils Autonomous Service Workforce

AI & Automation in CX

From Inbox Chaos To Journey Control: Inside Vantage Towers’ ServiceNow AI Shift

AI & Automation in CX

Big CX News from Vonage, Claude, Fin (Intercom) & Cisco