Latest AI Agent News

AI & Automation in CX

AI Now Drives 20% of Genesys’s New Business

AI & Automation in CX

Salesforce Brings Ambient Intelligence to Sales Calls

AI & Automation in CX

Oracle’s Fusion Agentic Applications Push Enterprise AI Past Copilots

AI & Automation in CX

AI Agents Just Went Mainstream: Mastercard, Alibaba, Shopify, Evri, FedEx Move In

AI & Automation in CX

Cresta Launches Knowledge Agent To Reduce Agent Tab Switching

AI & Automation in CX

Salesforce Agentforce Sales Brings ‘Agentic Selling’ Into The CX Spotlight

Contact Center & Omnichannel​

CCW Europe research finds Omnichannel Is Stalling, And AI Isn’t Saving It… Yet

AI & Automation in CX

AI Hype vs Customer Reality: The State of CX in 2026

AI & Automation in CX

Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center

AI & Automation in CX

RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI

CRM & Customer Data Management

Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement

AI & Automation in CX

Huawei’s New AICC Voice Agents Target The Metric That Matters: Resolution

AI & Automation in CX

The New Rules of CX Tech: CMP Research and Datamark’s Blueprint for Tomorrow

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

AI & Automation in CX

Santander And Mastercard Put AI Agents Into Payments, The Next CX Friction Fight

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai