Latest AI Agents News

Customer Engagement Platforms

Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty

AI & Automation in CX

2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises

Security, Privacy & Compliance

OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security

Contact Center & Omnichannel​

Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys

AI & Automation in CX

Generative AI in the Contact Center is Losing its Appeal. Time For an Upgrade?

Contact Center & Omnichannel​

How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’

Customer Analytics & Intelligence

The Customer Data Platform Shift: Why Enterprises Are Racing to Rebuild Their Data Foundations

Contact Center & Omnichannel​

The Contact Center Playbook for Risk-Free Modernization

AI & Automation in CX

Stop Wasting Money on Empty AI: Build Value That Lasts

AI & Automation in CX

AI Reputational Risk: The Threat Most Brands Only Notice After the Damage Spreads

AI & Automation in CX

Zoom Reveals AI Transformation Strategy in Latest Earnings Report

AI & Automation in CX

Retailers Lose Control of Discovery as AI Becomes the New Front Door

Contact Center & Omnichannel​

IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality

CRM & Customer Data Management

Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment

AI & Automation in CX

Why Agentic AI Promises Don’t Always Match Reality: Contact Centre Expo

Customer Engagement Platforms

Retail Automation: How AI Powers the Consumer Experience