Latest AI Agents News

Contact Center & Omnichannel​

Beating Tool Fatigue: How Empathic AI Boosts Agent Morale and Performance

Event News

Contact Center Expo UK 2025 – What to Expect

AI & Automation in CX

Why CX Tech Buyers Can’t Afford Contract Blind Spots

AI & Automation in CX

AI & Automation in CX: The Ultimate Enterprise Guide to CX Automation, AI Tools, and Platforms

Security, Privacy & Compliance

Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool

Workforce Engagement Management

RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026 

CRM & Customer Data Management

Agentic AI Ushers in a New Era of Holiday Shopping

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown

Customer Analytics & Intelligence

AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience

Contact Center & Omnichannel​

Trust in AI: How Customer Confidence Defines the Future of CX Automation

Contact Center & Omnichannel​

Smart CX Automation Starts With Smaller Steps: Learn What to Automate First

Contact Center & Omnichannel​

Big CX News from AWS, ServiceNow, Forrester & Zoho

Service Management & Connectivity

ServiceNow Expands Vision For AI Transformation

Customer Analytics & Intelligence

How Microsoft’s AI Strategy is Transforming Customer Experience

Workforce Engagement Management

Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover

CRM & Customer Data Management

How Can Multi-Agent AI Orchestration Optimize Customer Interactions?