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AI & Automation in CX
No Second Chances: Customers Don’t Forgive AI Like They Forgive Humans
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
From Pilots to Production: Enterprises Scale AI Agents with Salesforce, Across Policing, Retail, and Sports Media
Three Industry Pioneers Share Their Predictions for the Next Era of CX
AI and the Future of Automation Depends on Better Foundations Now
How Do You Build a Predictive CX Strategy With AI – And Why Do Most Companies Get It Wrong?
Why CX Teams Still Aren’t Ready for Machine Customers
Marketing & Sales Technology
The CEO’s Guide to Unified Customer Experience: When Marketing, Sales & Service Don’t Align, CX Fails
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
