Latest AI Agents News

Contact Center & Omnichannel​

Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation

Contact Center & Omnichannel​

How to Spot AI That Delivers: A Buyer’s Guide

Contact Center & Omnichannel​

US Senators Propose Bill to Mandate the Right to Human Customer Service

CRM & Customer Data Management

Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise

Contact Center & Omnichannel​

Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive

Contact Center & Omnichannel​

Big CX News from NiCE, OpenAI, Five9, & Microsoft

Contact Center & Omnichannel​

Salesforce & ServiceNow Invest $1.5BN in Genesys

Contact Center & Omnichannel​

Your Next Customers Will Be AI. Are You Ready?

Contact Center & Omnichannel​

Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan

CRM & Customer Data Management

Customer Experience Management: Trends, Tips, & Tools

Customer Analytics & Intelligence

“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service

CRM & Customer Data Management

ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring

Customer Analytics & Intelligence

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown

CRM & Customer Data Management

HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities

Contact Center & Omnichannel​

NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience

CRM & Customer Data Management

Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities