Latest AI Agents News

CRM & Customer Data Management

Agentic AI Ushers in a New Era of Holiday Shopping

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown

Customer Analytics & Intelligence

AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience

Contact Center & Omnichannel​

Trust in AI: How Customer Confidence Defines the Future of CX Automation

Contact Center & Omnichannel​

Smart CX Automation Starts With Smaller Steps: Learn What to Automate First

Contact Center & Omnichannel​

Big CX News from AWS, ServiceNow, Forrester & Zoho

Service Management & Connectivity

ServiceNow Expands Vision For AI Transformation

Customer Analytics & Intelligence

How Microsoft’s AI Strategy is Transforming Customer Experience

Workforce Engagement Management

Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover

CRM & Customer Data Management

How Can Multi-Agent AI Orchestration Optimize Customer Interactions?

Contact Center & Omnichannel​

Outdated WFM Is Costing You – Unlock ROI with Workforce Intelligence

Contact Center & Omnichannel​

Redefining AI with Empathy & Agent Empowerment

CX Trends

Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?

CRM & Customer Data Management

Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?

Customer Engagement Platforms

SAP Finds Silver CX Lining in Revenue Dip

Contact Center & Omnichannel​

The Algorithm Never Blinks: Why Contact Center AI is Creating a New Kind of Agent Burnout