Latest AI Agents News

Customer Engagement Platforms

Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoho, NICE, & Dialpad

Contact Center & Omnichannel​

NICE Lands $100MN+ Deal with Europe’s Largest Contact Center

CRM & Customer Data Management

Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce

Contact Center & Omnichannel​

The Demise of Per-Seat Contact Center Pricing, and What Comes Next?

Contact Center & Omnichannel​

Why Agentic AI Isn’t Always the Answer

Big CX Update

PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse

CRM & Customer Data Management

Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise

CRM & Customer Data Management

Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships

Contact Center & Omnichannel​

Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service

CRM & Customer Data Management

Zoho Zia Agents: What Are They, and What Can They Do?

CRM & Customer Data Management

ServiceNow Knowledge 2025: 5 Top Takeaways

CRM & Customer Data Management

Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots

Contact Center & Omnichannel​

Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints

CRM & Customer Data Management

The Latest BIG News from ServiceNow, Salesforce, SAP, & Talkdesk

Contact Center & Omnichannel​

Sprinklr Shares Its Vision for the Autonomous Contact Center