Latest AI Agents News

CRM & Customer Data Management

eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

Contact Center & Omnichannel​

Five9 and Salesforce Announce a Unified CCaaS-CRM Offering

Contact Center & Omnichannel​

The New Microsoft Teams Unify Contact Center Integration Model: An Analysis

CRM & Customer Data Management

Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles

Contact Center & Omnichannel​

NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations

Big CX Update

AI, Expansion, and Excellence: Diabolocom’s Global Growth Story

Customer Analytics & Intelligence

Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents

Customer Analytics & Intelligence

Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents

Contact Center & Omnichannel​

Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI

CX TV

Diabolocom’s AI Revolution: Smarter Contact Centers, Happier Customers

CX TV

Why the Future of Contact Centers Is More Human Than You Think

Customer Analytics & Intelligence

Salesforce Unveils Tableau Next: 5 Big Talking Points

Contact Center & Omnichannel​

Microsoft Releases Three AI Agents for a More Autonomous Contact Center

Contact Center & Omnichannel​

A Contact Center Chatbot Invents Company Policies, Now Customers Want Out

CRM & Customer Data Management

Salesforce Launches Its Second New Edition of Agentforce in Two Weeks

CRM & Customer Data Management

HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio