Latest AI Agents News

Contact Center & Omnichannel​

Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan

CRM & Customer Data Management

Customer Experience Management: Trends, Tips, & Tools

Customer Analytics & Intelligence

“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service

CRM & Customer Data Management

ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring

Customer Analytics & Intelligence

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown

CRM & Customer Data Management

HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities

Contact Center & Omnichannel​

NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience

CRM & Customer Data Management

Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities

CRM & Customer Data Management

ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry

CRM & Customer Data Management

SAP Plans to Hire “Several Thousand” Employees Before Year-End

Contact Center & Omnichannel​

NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”

CRM & Customer Data Management

Is Salesforce the CRM Villain of 2025?

Customer Analytics & Intelligence

OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses

CRM & Customer Data Management

ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports

Contact Center & Omnichannel​

Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?

CRM & Customer Data Management

Big CX News from Zendesk, AWS, Microsoft, & Zoho