Latest AI Agents News

Customer Analytics & Intelligence

Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference

Contact Center & Omnichannel​

Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE

CRM & Customer Data Management

Oracle Introduces AI Agent Studio, Bolsters Fusion Applications

CRM & Customer Data Management

Salesforce Resolves 85% of Its Customer Queries with Agentforce

Contact Center & Omnichannel​

Your First Steps with Agentic AI in Customer Service

Customer Analytics & Intelligence

Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents

Contact Center & Omnichannel​

Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How

CRM & Customer Data Management

ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools

Contact Center & Omnichannel​

How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers

Customer Analytics & Intelligence

Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox

Contact Center & Omnichannel​

Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release

Contact Center & Omnichannel​

NICE Unveils an “Industry-First” Orchestration Solution for Customer Service

Contact Center & Omnichannel​

LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay

Contact Center & Omnichannel​

What Will the Contact Center Agent Role Look Like in 2030?

CRM & Customer Data Management

Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering

Contact Center & Omnichannel​

Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service