Latest Analytics Platforms News

Customer Analytics & Intelligence

Your Customer Journey Analytics Are Broken – And Buying More AI Won’t Fix It

Contact Center & Omnichannel​

Capita CallSight Under Pressure: Can Banks Get AI Call Analysis Live Without Losing Control?

AI & Automation in CX

Fin Operator Drives 20,000 AI Support Improvements To Free Employee Capacity

Customer Analytics & Intelligence

FullStory Customer Analytics: Can Travel Teams Fix Booking Friction Before It Costs the Sale?

Customer Analytics & Intelligence

Contentsquare is Building a Single Layer for AI-Powered Customer Analytics

Contact Center & Omnichannel​

The Outbound Visibility Problem No One Talks About

AI & Automation in CX

Big CX News from Gartner, Genesys, Sprinklr & IBM

AI & Automation in CX

Gartner Magic Quadrant for Conversational AI Platforms 2026: The Rundown

Customer Analytics & Intelligence

The Way You’re Measuring CX AI ROI Is Broken

Customer Analytics & Intelligence

Your Customer Insights Aren’t Wrong — They’re Just Arriving Too Late to Matter

Customer Analytics & Intelligence

Is Your Customer Analytics Strategy Just Making Bad Decisions Look More Data-Driven?

Customer Analytics & Intelligence

Capacity Launches AI Analytics Assistant As Conversational Analytics Moves Toward Predictive CX Decisioning

Customer Analytics & Intelligence

Medallia’s Debt Scrutiny Raises A New CX Question: Can Your Customer Intelligence Platform Survive A Restructure?

Customer Analytics & Intelligence

The Customer Analytics & Intelligence Adoption Gap: Why ‘AI QA’ Looks Strong in Reports but Weak on the Floor

Customer Analytics & Intelligence

Your Customer Analytics Stack Isn’t Delivering Insight – It’s Just Explaining Failure After It Happens

Customer Analytics & Intelligence

Choosing a CX Analytics Platform? Avoid These Costly Mistakes