Latest Artificial Intelligence News

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Comparing Voice of the Customer Tech: 5 Steps for Success 

Contact Center & Omnichannel​

Cisco Brings Generative AI to CCaaS, UCaaS, and Security

Customer Analytics & Intelligence

Twilio Introduces Generative AI for Service, Sales, & Marketing Teams

Customer Analytics & Intelligence

5 Tech Advances That Have Made Voicebots Much More Viable

Contact Center & Omnichannel​

Sprinklr Enjoys CCaaS Success with a Land & Expand Strategy

CRM & Customer Data Management

Zendesk Cuts Its Staff by 8 Percent: Here’s Why

Workforce Engagement Management

Conversational AI Bias Exists. Don’t Let It Poison Your Bot!

Customer Analytics & Intelligence

Accenture Purchases Nextira in AI, ML Push

CX TV

The Latest on Zoom’s AI Assistant, Twilio’s Losses, & a Possible RingCentral-8×8 Merger

Contact Center & Omnichannel​

How Amazon Connect Delivers Contact Center Personalization At Scale

CRM & Customer Data Management

Salesforce Reports Slowest Revenue Growth In 13 Years

Contact Center & Omnichannel​

CX Platform vs. Contact Center: What Is the Difference?

Customer Analytics & Intelligence

Content Guru Continues AI Integration Journey

Customer Analytics & Intelligence

Amazon Connect Simplifies the Adoption of Conversational AI

Customer Analytics & Intelligence

Amazon Connect Now Uncovers Your Most Prominent Customer Issues

Workforce Engagement Management

How AWS Is Using AI To Transform Workforce Management