Latest Artificial Intelligence News

Contact Center & Omnichannel​

Say Hello to Claude, The Zoom Contact Center’s New AI Assistant

Contact Center & Omnichannel​

Cresta Selects AI Heavyweight as New CEO

Contact Center & Omnichannel​

Five9 Execs Talk CCaaS “Megadeal”, Generative AI Strategy, & International Expansion

Contact Center & Omnichannel​

Great Cars and Great Contact Centres Have A lot in Common

Customer Analytics & Intelligence

What’s Next for the Conversational AI Space? – CX Today Roundtable

Contact Center & Omnichannel​

BT Launches CCaaS Package with ServiceNow

Customer Analytics & Intelligence

Zoom Revamps Its Conversational Analytics Platform with Generative AI

CRM & Customer Data Management

SAP Doubles Down on AI Commitment with Microsoft

Contact Center & Omnichannel​

HORISEN Adds ChatGPT to Its Business Messenger Platform

Contact Center & Omnichannel​

NICE Toasts Eight-Digit CCaaS Deals, AI Surge, & Growth Opportunities

Customer Analytics & Intelligence

Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9

Customer Analytics & Intelligence

Dialpad Expands AI Capabilities with Google Cloud Partnership

Contact Center & Omnichannel​

Microsoft Invests in Builder.ai to Streamline Business App Development

Customer Analytics & Intelligence

The Hottest Trends in Conversational AI for 2023

Contact Center & Omnichannel​

RingCentral Exceeds Q1 Expectations with $534m Sales

Contact Center & Omnichannel​

Contact Center: Why Knowledge Management Holds the Key to Cost-Effective Customer Satisfaction