Latest Artificial Intelligence News

Contact Center & Omnichannel​

Google Adds a Generative AI App Builder to Its CCaaS Platform

CRM & Customer Data Management

How Will Einstein GPT Improve the Contact Center?

Contact Center & Omnichannel​

The Evolution of CCaaS: From Monolithic Stacks to Cloud-Native Platforms

Workforce Engagement Management

Automate the First 45 Seconds of Every Customer Conversation With AI 

Contact Center & Omnichannel​

Cisco Introduces Its “Self-Learning Contact Center” Vision

Contact Center & Omnichannel​

The Forrester Wave for CCaaS 2023: Top Takeaways

Contact Center & Omnichannel​

Genesys Launches ‘Industry First’ Free CCaaS Trial

Customer Analytics & Intelligence

RingCentral Releases a Conversational Analytics and Automation Platform for Sales Teams

Contact Center & Omnichannel​

Zendesk Pulls Itself Closer to Amazon Connect

Customer Analytics & Intelligence

NICE Launches ‘Groundbreaking’ Generative AI Solution

Contact Center & Omnichannel​

Virtual Humans for CX Success

Uncategorized

InMoment Releases an “Industry-First” GPT-Fuelled Innovation for VoC

Contact Center & Omnichannel​

Sprinklr Unleashes 145 New CCaaS Capabilities

CRM & Customer Data Management

NetSuite vs Salesforce: Which Is Best for My Business? 

CX TV

Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023

Contact Center & Omnichannel​

The Top CX Compliance Vendors for 2023