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Contact Center & Omnichannel
Making Sense of the ‘Near-Human’ Google Duplex
3 Steps for Leveraging Omnichannel Data to Deliver Outstanding CX
HubSpot Expands Its Contact Center Solution
Customer Analytics & Intelligence
IBM Cognos Analytics: A Leading BI Solution
Customer Engagement Platforms
Supercharge Customer Service With Hyper-Personalization
Five9 Teases New Agent Assist Capabilities
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Hot Off the Press 🔥 Our 2022 CX Market Guide Is Now Available
Microsoft Is Preparing to ‘Aggressively’ Innovate in the Contact Center Space
Avaya Launches a “Ready to Deploy” Virtual Agent
Sprinklr Integrates with Amazon Connect
Google Cloud Launches New Speech Recognition Enhancements
BIG CX NEWS from Medallia, Five9, and Zoom
Zoom Discusses Its New Conversational Intelligence Solution
10 Leading Resource Planning Tools for Contact Centers
Five9 and Deloitte Canada Join Forces
Is Trustworthy AI the Next CX Differentiator? IBM Research Reveals All
