Latest Artificial Intelligence News

Contact Center & Omnichannel​

CX Platform vs. Contact Center: What Is the Difference?

Customer Analytics & Intelligence

Content Guru Continues AI Integration Journey

Customer Analytics & Intelligence

Amazon Connect Simplifies the Adoption of Conversational AI

Customer Analytics & Intelligence

Amazon Connect Now Uncovers Your Most Prominent Customer Issues

Workforce Engagement Management

How AWS Is Using AI To Transform Workforce Management

Contact Center & Omnichannel​

Say Hello to Claude, The Zoom Contact Center’s New AI Assistant

Contact Center & Omnichannel​

Cresta Selects AI Heavyweight as New CEO

Contact Center & Omnichannel​

Five9 Execs Talk CCaaS “Megadeal”, Generative AI Strategy, & International Expansion

Contact Center & Omnichannel​

Great Cars and Great Contact Centres Have A lot in Common

Customer Analytics & Intelligence

What’s Next for the Conversational AI Space? – CX Today Roundtable

Contact Center & Omnichannel​

BT Launches CCaaS Package with ServiceNow

Customer Analytics & Intelligence

Zoom Revamps Its Conversational Analytics Platform with Generative AI

CRM & Customer Data Management

SAP Doubles Down on AI Commitment with Microsoft

Contact Center & Omnichannel​

HORISEN Adds ChatGPT to Its Business Messenger Platform

Contact Center & Omnichannel​

NICE Toasts Eight-Digit CCaaS Deals, AI Surge, & Growth Opportunities

Customer Analytics & Intelligence

Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9