Latest Artificial Intelligence News

CRM & Customer Data Management

Slack-First Customer 360 Review: Intelligent AI insights

Customer Analytics & Intelligence

Speech and Text Analytics: CX Today Expert Round Table

Contact Center & Omnichannel​

Vonage Introduces Video Express

Contact Center & Omnichannel​

Haptik Launches Contact Centre AI Agent Assist Offering

Contact Center & Omnichannel​

Five9: Reimagining CX with a Digital Workforce

CRM & Customer Data Management

Salesforce Customer 360 Vs Oracle CRM: Digital Assistance & Analytics

Contact Center & Omnichannel​

Enterprise Connect: Microsoft Reveals Video and Voice Updates

Customer Analytics & Intelligence

Amperity Updates Customer Data Platform

Customer Analytics & Intelligence

CallMiner Combines Platform with Microsoft Azure Speech to Text

Contact Center & Omnichannel​

Five9: Democratizing AI Development and Deployment 

CRM & Customer Data Management

ActiveCampaign Experience Automation (CXA) Platform Review: Machine Learning

Customer Engagement Platforms

Syte Acquires Visual Search Company Slyce

CRM & Customer Data Management

Plannuh Marketing Automation Platform Raises $4mn

CRM & Customer Data Management

Microsoft Dynamics vs Salesforce CRM: Virtual Agents & Smart Productivity Tools

Contact Center & Omnichannel​

CallMiner: Revolutionising Emotion in the Contact Centre

Contact Center & Omnichannel​

eDesk Integrates with Aircall