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Discuss.io Adds Consumer Conversation AI Insight Tools
Verint Recognised for Market Share Leadership
Contact Center & Omnichannel
Avaya Named Major CPaaS Player
Customer Analytics & Intelligence
7 Text Analytics Tools to Boost Your Company Data Offering
Automating Agent Performance Management
Centrical Debuts Amazon Connect Performance Management
Dialpad Introduces TruCaaS
Unbabel Integrates with Zendesk to Empower Agents
Zammo.ai Named Hot Vendor in AI for Intelligent Contact Centre
Beyond Integration to a Unified Interface
SK Telecom Teams up with Genesys
NICE Redefines Conversational AI for CX
Machine Learning Package Launched by Intellegens
NovelVox Launches Amazon Connect Agent Desktop and Wallboard
How Invoca’s DialogTech Deal Impacts the $4.8B Conversational Intelligence Market
Five9 Appoints New Chief Information Security Officer
