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Black Knight to Acquire Mortgage Industry CRM Surefire
Customer Analytics & Intelligence
Is Text Analytics Part of NLP?
Text Analytics vs Text Mining
Contact Center & Omnichannel
Re-Humanising the Contact Centre with Help from AI
Predictive Personalisation Startup Breinify Raises $11mn
How Real-Time and Predictive Analytics Support WFH Agents
How AI Developments are Leading to Better Chatbots
Text Analytics Integrations Critical For Success
Loris Announces New Platform Integrations
IntelePeer’s CPaaS Picked by Covenant Transport
Dialpad Teams up with Intercom
A Short Tutorial on CCXML and Why It Matters to CX
Five9 Teams up with Mitel to Offer World-Class CCaaS
Hyro Raises $10.5mn Conversational AI Funding Round
RingCentral to Extend Partnership with NICE
Which Workforce Optimisation Solutions Save Agents Time?
