Latest Artificial Intelligence News

Contact Center & Omnichannel​

Ventrica Launches Digital Multilingual Bureau

Contact Center & Omnichannel​

Talkdesk Debuts Financial Services Contact Centre Offer

Contact Center & Omnichannel​

Medallia Selected by Marks & Spencer to Launch Global VoC Programme

Contact Center & Omnichannel​

Talkdesk Integrates with Epic to Improve Patient Experience

Customer Engagement Platforms

Contentstack Content Experience Platform Raises $57.5mn

Customer Analytics & Intelligence

GoodData Launches New GoodData.CN Product Editions

CRM & Customer Data Management

Salesforce Introduces AI Relationship Research Agent

Contact Center & Omnichannel​

Reimagining Retail with Five9

Contact Center & Omnichannel​

Talkdesk Appoints Its First Chief Human Resources Officer

CRM & Customer Data Management

Salesforce Grows Financial Services CRM Offering

Customer Analytics & Intelligence

How to Use Speech Analytics to Improve Customer Engagement

Contact Center & Omnichannel​

AVANT Announces Strategic Partnership with UJET

CRM & Customer Data Management

DonorSearch Partners with Salesforce-Based Affinaquest

Contact Center & Omnichannel​

UneeQ Reaches 1.5mn Minutes of Digital Human Conversation

Customer Analytics & Intelligence

Top 15 Speech Analytics Solutions in 2021

Customer Analytics & Intelligence

The Difference Between Speech & Text Analytics