Home → Artificial Intelligence
Contact Center & Omnichannel
Five9: Record-Breaking Q2 was Fueled by COVID-19
Sitel Group Joins Forces with Krisp Technologies
Salesforce Announces GA Service Cloud Voice
Customer Analytics & Intelligence
Verizon Taps Google Cloud AI to Enhance CCX
AI-Driven Recording for 100% QA
Talkdesk Raises $143 Million in Series C Funding Round
Red Box Launches Salesforce Einstein Integration
Calabrio: Pandemic Accelerates Contact Centre Transformation
Don’t be an Ostrich. Get your Contact Centre Ready
Avaya vs Talkdesk CCaaS Solutions
Inference Solutions Named 2020 Hot Vendor
Genesys Selects AWS as Preferred Cloud Partner
Five9 is Beefing up its Global Presence, Big Time
Google Cloud Snags Salesforce and SAP Execs
WebRTC – the Future of Reliable Remote Working
The CCaaS Market – The Rise of the Flexible Contact Centre
