Latest Artificial Intelligence News

Contact Center & Omnichannel​

Cyara on Customer Experience in the COVID-19 Era

Contact Center & Omnichannel​

Cresta AI Software Integrates with Amazon Connect

Customer Analytics & Intelligence

UC Trends 2021 – Analytics Round Table

Contact Center & Omnichannel​

VOICE Summit 2020, Virtual Edition Roundup

Contact Center & Omnichannel​

Talkdesk Introduces Mobile and At-Home Solutions

Contact Center & Omnichannel​

Sinch: Brands Struggle to Create Post COVID-19 Experiences

Contact Center & Omnichannel​

REVE Chat: Easy Customer Support Scaling

Contact Center & Omnichannel​

Voximplant Delivers Omni-Channel Contact Centre Kit

Contact Center & Omnichannel​

Make the Most of your Chatbots: 3 Common Misconceptions

Contact Center & Omnichannel​

8×8 Announces Partner Expansion with Telarus

Contact Center & Omnichannel​

Beyond Business Continuity: Resilience in the Contact Centre Needs to Outlive COVID-19

Contact Center & Omnichannel​

Geomant Contact Centre for Teams vs. OPTO4Teams

Contact Center & Omnichannel​

AI: Its Role in Post-Pandemic CX

Customer Analytics & Intelligence

Chorus.ai Launches Amazing Outcome-Based Analytics

Contact Center & Omnichannel​

Introducing the Forrester Wave for CCaaS 2020

Contact Center & Omnichannel​

ASAPP: Augmenting CCaaS Through Native AI