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Contact Center
Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service
CRM
ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More
Conversational AI
Telefónica Tech Targets Customer Service with New GenAI Platform
Salesforce Atlas: What Is It, & How Does It Work?
New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities
The Role of Acoustic Technology in the Modern Contact Center
Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
LinkedIn Sued for Allegedly Using Customer Data to Train AI
Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
Transforming Contact Centers with AI: Insights and Innovations
Customer Data Platform
Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working
CX TV
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
