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Contact Center & Omnichannel
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
Customer Engagement Summit 2025 Set for London Return
Deflection Is NOT a Contact Center AI Strategy. This Is
Microsoft Aims to Elevate Customer Service With HD Voice Features
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
CX TV
How CX Leaders Can Win in a Hyper-Dynamic Market
Most Organizations Lack Effective Risk Controls For AI
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio
Where Should My Contact Center Invest In AI? This Test Will Tell You
Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions
Genesys Scoops Its Second-Largest CCaaS Win Ever
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Turning Data into Decisions with Conversational AI
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
