Latest Artificial Intelligence News

Contact Center & Omnichannel​

QA Automation – How Far Can We Push AI?

Contact Center & Omnichannel​

AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads

Contact Center & Omnichannel​

Where Should I Start with Contact Center GenAI?

Contact Center & Omnichannel​

5 Customer Experience Trends for 2025 & Beyond

Contact Center & Omnichannel​

Afiniti to Exit Bankruptcy, Vows to Expand Its Portfolio

CRM & Customer Data Management

HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities

Contact Center & Omnichannel​

A Chatbot’s Journey from Frustration to Enlightenment

Contact Center & Omnichannel​

As Supply Outweighs Demand, What’s Next for the Contact Center Tech Industry?

Contact Center & Omnichannel​

SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices

CX TV

CX Trends 25 – Top 10 Customer Experience Predictions

Customer Analytics & Intelligence

Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”

CX TV

CX Trends 2025 – Trusted Voices, Bold Predictions

CRM & Customer Data Management

Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”

Contact Center & Omnichannel​

Contact Centers in 2025: How to Build Next Year’s Success Today

CX TV

CX Trends 2025 – Award-winning Foresight

Contact Center & Omnichannel​

Confessions of the Last Human Call Center Agent: How Machines Became More Human Than Humans