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Last Chance: Submit Your Application for the CX Awards 2024
Contact Center
NICE Drops an “Aggressive” Marketing Campaign for Enlighten AI
5 Generative AI Trends Impacting the Contact Center
Nextiva Acquires Thrio to Bolster CX Portfolio
Your Guide to Comparing Generative AI Contact Center Solutions
Five9’s Intelligent CX Platform Is Now Available on Google Cloud Marketplace
5 Contact Center Trends to Keep an Eye on in 2024
CRM
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
CX TV
GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions
Gartner Analysts on the Top Trends Shaping CX in 2024
Workforce Engagement Management
Generative AI Beyond Self-Service: 3 Eye-Catching Contact Center Use Cases
Customer Data Platform
Voice 2.0 and the Rise of Intelligent Voice in CX
Krisp Shows off AI That Changes the Accents of Contact Center Agents
Loyalty Management
Walmart Reveals Plans for Customer-Focused Retail Technologies
Zoom and the Future of Customer Engagement: Expert Takes
The Forces Shaping Customer Experience (and Why They Matter!)