Latest Artificial Intelligence News

Contact Center & Omnichannel​

Harnessing the Power of Data in Contact Centers

Contact Center & Omnichannel​

Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities

CRM & Customer Data Management

Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”

CRM & Customer Data Management

Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics

Contact Center & Omnichannel​

Bringing Vision to Customer Support: A New Era in CX with TechSee

Contact Center & Omnichannel​

How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth

CX TV

Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say

Contact Center & Omnichannel​

Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features

Contact Center & Omnichannel​

The Latest BIG News from Cisco, Salesforce, NICE & Genesys

CX TV

Blending AI, Digital, and Humans Experiences: Lessons from Nationwide’s CX Strategist

Contact Center & Omnichannel​

Forrester Report Predicts GenAI Will “Displace 100,000” Agents

Event News

Avaya at Gitex 2024: Key Takeaways

Contact Center & Omnichannel​

InMoment Targets Customer Feedback with new AI Active Listening Agents

Contact Center & Omnichannel​

From Passive Algorithms to Active Agents: The Rise of Agentic AI

Contact Center & Omnichannel​

Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”

Contact Center & Omnichannel​

WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco