Latest Artificial Intelligence News

Contact Center & Omnichannel​

Microsoft Beckons the Self-Learning Contact Center with Its Upcoming AI Agents

CRM & Customer Data Management

Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent

Contact Center & Omnichannel​

Will Google Make Its Big Contact Center Move in 2025?

Customer Analytics & Intelligence

20 Excellent Use Cases for a Contact Center Virtual Assistant

Contact Center & Omnichannel​

Contact Center AI Is Triggering Customers. Here’s How to Course Correct 

Customer Analytics & Intelligence

What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?

CRM & Customer Data Management

SAP & Microsoft Preview the Integration Between Joule and Copilot

CRM & Customer Data Management

HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users

CRM & Customer Data Management

Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers

Contact Center & Omnichannel​

AI in Customer Experience: 3 Insights from Our Latest Report

Contact Center & Omnichannel​

Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI

Contact Center & Omnichannel​

Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI Solution for Every Customer

CX TV

From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead

Big CX Update

Medallia Snags Former Qualtrics Exec Mark Bishof as CEO

Contact Center & Omnichannel​

Meet ULAP. The Enterprise Communications Vendor That’s NOT Jumping on the AI Bandwagon

CRM & Customer Data Management

Will Amazon Enter the CRM Space In 2025?