Latest Artificial Intelligence News

Customer Analytics & Intelligence

LinkedIn Sued for Allegedly Using Customer Data to Train AI

CRM & Customer Data Management

Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place

CRM & Customer Data Management

Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO

Contact Center & Omnichannel​

Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service

Contact Center & Omnichannel​

Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

Contact Center & Omnichannel​

Transforming Contact Centers with AI: Insights and Innovations

Customer Analytics & Intelligence

Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working

CX TV

NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come

Contact Center & Omnichannel​

5 Expert Contact Center Predictions for the New Year

Contact Center & Omnichannel​

Big CX News from Microsoft, ServiceNow, Cisco, & Verint

Customer Analytics & Intelligence

Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies 

Customer Analytics & Intelligence

Cisco Outlines Its “Internet of Agents” Vision

CX TV

Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)

Contact Center & Omnichannel​

Analyzing the Current State of AI In Business Communications

Contact Center & Omnichannel​

AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens

Workforce Engagement Management

An Awesome Contact Center QA Strategy: What Does It Look Like?