Latest Artificial Intelligence News

Contact Center & Omnichannel​

Twilio Previews New AI Assistants for Customer-Facing Teams

Contact Center & Omnichannel​

Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape

Big CX Update

Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)

CRM & Customer Data Management

Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses

CX TV

The Great Contact Center Debate: Cloud vs. On-Premises

Contact Center & Omnichannel​

The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways

Customer Analytics & Intelligence

IBM Introduces an Orchestration Tool to “Supervise” AI Agents

Event News

The Five9 CX Summit 2024: 3 Top Takeaways

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

CX TV

The Power of Partnership in Elevating CX

Contact Center & Omnichannel​

Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms

CRM & Customer Data Management

Microsoft & SAP Make Copilot & Joule Co-Operative

Contact Center & Omnichannel​

How to Measure the Impact of Your Contact Center AI Investments

Contact Center & Omnichannel​

AWS Enables Proactive and Personalized Campaigns Through Amazon Connect

CRM & Customer Data Management

Microsoft’s Autonomous Agents Are Now Available In Public Preview

Contact Center & Omnichannel​

Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’