Latest Artificial Intelligence News

Latest News

AI Artificial Intelligence,Digital chatbot, Man chatting with digital assistant chatbot on mobilephone on internet application,Future of customer service man utilizes AI chatbot for instant

Contact Center & Omnichannel​

Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds

The Future of CCaaS Platforms: 5 Expert Takes

Contact Center & Omnichannel​

The Future of CCaaS Platforms: 5 Expert Takes

Salesforce Talks Service Cloud Growth, Copilot Momentum, & Ohana 2.0

CRM & Customer Data Management

Salesforce Embeds Tableau Pulse in Flagship CRM Platform

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from NICE, Zendesk, Meta & Five9

The leader chooses the person in the the team. Talented worker. Hiring staff. Employee search. Promote. Human Resource Management. Choosing a new leader in the team. Dismissal.

Contact Center & Omnichannel​

NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers

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Contact Center & Omnichannel​

Auto Trader: Lessons in Integrating a New CCaaS Platform

300 New Features in 3 Months: RingCentral Continues Its CCaaS Innovation Hot Streak with RingCX

Contact Center & Omnichannel​

300 New Features in 3 Months: RingCentral Continues Its CCaaS Innovation Hot Streak with RingCX

Macy's Storefront

CRM & Customer Data Management

Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success - CX Today News

Contact Center & Omnichannel​

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success

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Contact Center & Omnichannel​

Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities

Young plant emerging from cracked earth, symbolizing new life and resilience

CRM & Customer Data Management

Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Five9, NICE, Oracle & Webex

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Contact Center & Omnichannel​

Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX

nice-surveil-x-behaviour

Customer Analytics & Intelligence

NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct

Business woman recording the conversation with customers. Customer service landing page. Concept of online customer support, telemarketing, consulting, call center and assistance.

Contact Center & Omnichannel​

Calabrio Enhances Call Recording Capabilities for Superior Webex Integration

Black and white hands holding a phone with a chat. Vector illustration in a modern collage style

Contact Center & Omnichannel​

Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution

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