Latest Artificial Intelligence News

CX TV

Javaid Talks Roadmap, AXP Innovation & Zoom Relationship

Contact Center & Omnichannel​

Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels

Contact Center & Omnichannel​

Leveraging Gen AI and Amazon Connect in the Contact Center

CX TV

Zeus Kerravala on Avaya’s AI Story, Use Cases, & New CEO

CX TV

Avaya’s New CEO Outlines the Importance of AI for Next Growth Phase

Contact Center & Omnichannel​

AI In the Contact Center: 5 Starting Points

Contact Center & Omnichannel​

Avaya Presents a Virtual Operations Manager for Contact Centers

Contact Center & Omnichannel​

Mitel Launches GenAI-Powered Speech Analytics Platform

Contact Center & Omnichannel​

Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle

Contact Center & Omnichannel​

The State of CX 2024 Report: Key Takeaways

Contact Center & Omnichannel​

Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform

Contact Center & Omnichannel​

Five9 Introduces Genius AI to Simplify Contact Center AI Adoption

CRM & Customer Data Management

Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

CRM & Customer Data Management

Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot

Contact Center & Omnichannel​

AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance

Customer Analytics & Intelligence

Brands Must Embrace Voice Tech or Get Left Behind, Report Says