Latest Artificial Intelligence News

Contact Center & Omnichannel​

Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers

Contact Center & Omnichannel​

Contact Center: Why Must-Have AI is the Key to Stellar Customer Service

Contact Center & Omnichannel​

Contact Center AI: The Opportunities and Risks for Insurers

Contact Center & Omnichannel​

Omnichannel: A Contact Center Leader’s Guide

Contact Center & Omnichannel​

AI in Action: Use Cases for Faster, Smarter Contact Centers

Contact Center & Omnichannel​

Why You Still Need Your Agents In a World of GenAI

Contact Center & Omnichannel​

UJET Gains $76MN In Funding, Appoints Co-CEO to Accelerate Its Midmarket CCaaS Push

Customer Analytics & Intelligence

Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices

CX TV

Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More

Customer Analytics & Intelligence

Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company

Contact Center & Omnichannel​

Unlimited Possibilities for Service Providers in Conversational AI

Contact Center & Omnichannel​

Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini

Contact Center & Omnichannel​

QA: The Contact Center Leader’s Guide to Quality Assurance

Event News

Avaya to “Redefine AI-Powered CX Solutions” at GITEX 2024

Contact Center & Omnichannel​

The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees

Contact Center & Omnichannel​

Five9 & Verint Announce a New Integration, Take Their Partnership Beyond WFO