Latest Artificial Intelligence News

Contact Center & Omnichannel​

How to Use AI in MSFT Contact Center

CX TV

Customer Journey AI: Examples, Outcomes, & What’s Next?

Contact Center & Omnichannel​

5 Examples of Contact Center AI in Action

Customer Analytics & Intelligence

What Exactly Does NVIDIA Do, and Why Should You Care?

Customer Analytics & Intelligence

Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024

CX TV

CEO Chat: Dave Michels Sits Down with Verint’s CEO Dan Bodner

Customer Analytics & Intelligence

How Conversational Intelligence Platforms Are Using AI in 2024

Customer Analytics & Intelligence

Target Announces “Transformative” GenAI Chatbot for Team Members

Contact Center & Omnichannel​

NICE Mpower: Is It Really the “Holy Grail” of CX?

Contact Center & Omnichannel​

JD Sports Leverages Airship Enhancements to Elevate Mobile App CX

Contact Center & Omnichannel​

Zendesk Targets “Essential” AI Startups with Global VC Arm

Contact Center & Omnichannel​

Big CX News from Salesforce, Microsoft, BT & ServiceNow

Contact Center & Omnichannel​

MiaRec AI Prompt Designer: Revolutionizing AI Prompt Customization and Testing

CX TV

How to Use GenAI to Improve Customer Service AND Cut Costs

Customer Analytics & Intelligence

McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?

Contact Center & Omnichannel​

Contact Centers Are Turning to AI Filters to Protect Staff from Angry Customers