Latest Artificial Intelligence News

CRM & Customer Data Management

SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment

Contact Center & Omnichannel​

Talkdesk and Cognizant Team Up on Industry-Specific Contact Center AI

Customer Analytics & Intelligence

Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI

CRM & Customer Data Management

CEOs Are Leaving CX Companies: A Short-Term Trend or the New Normal?

Contact Center & Omnichannel​

CX Outsourcing: Managing the Unmanaged Areas of Your Business

Customer Analytics & Intelligence

Afiniti Unveils New AI-Powered Avaya Integration

Contact Center & Omnichannel​

20 Contact Center AI Use Cases to Transform Agent and Customer Experiences

Contact Center & Omnichannel​

Big CX News from AWS, Zoom, Salesforce & SugarCRM

CRM & Customer Data Management

Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities

Contact Center & Omnichannel​

IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings

Customer Engagement Platforms

CX Outsourcing: The Trends, Benefits, & Providers

Contact Center & Omnichannel​

Legacy Thinking and Process Don’t Work for AI-Powered CX

Customer Analytics & Intelligence

Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”

Customer Analytics & Intelligence

Sprinklr Enters the Customer Feedback Management Space 

CRM & Customer Data Management

Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements

Customer Analytics & Intelligence

The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways