Latest Artificial Intelligence News

Contact Center & Omnichannel​

AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head

Contact Center & Omnichannel​

Why Aren’t Customer Service Teams Ready for Machine Customers?

Contact Center & Omnichannel​

6 Contact Center AI Truths They Don’t Want You to Know

Contact Center & Omnichannel​

Microsoft-Centric Contact Center: A Unified Approach with Dynamics, Teams, Office 365, and AI 

CRM & Customer Data Management

The Salesforce Einstein Copilot Is Now Generally Available

Workforce Engagement Management

Slack Sales Elevate Transforms Team Performance

Big CX Update

Medallia Confirms CEO Joe Tyrrell Has Stepped Down

CRM & Customer Data Management

Oracle Brings More AI Capabilities to Service & Sales Teams

Contact Center & Omnichannel​

3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)

CRM & Customer Data Management

HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global

CRM & Customer Data Management

HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It

Contact Center & Omnichannel​

The Modern Contact Center Stack: What Does It Look Like?

Workforce Engagement Management

Calabrio Confirms CEO Exit, Releases New QA Tools

Contact Center & Omnichannel​

Omnichannel Contact Center: The Hot Trends of 2024

CRM & Customer Data Management

Salesforce Backs Out of Informatica Deal, Reports

CRM & Customer Data Management

CPaaS Platforms: Trends, Industries, and Differentiators