Latest Artificial Intelligence News

Contact Center & Omnichannel​

The Role of Artificial Intelligence in Recent Customer Service Layoffs

CRM & Customer Data Management

AI Galore! HubSpot Releases New Solutions at INBOUND 2023

Contact Center & Omnichannel​

Generative AI in the Contact Center: The Risks and Rewards

Contact Center & Omnichannel​

Bandwidth Launches AIBridge with Google and Cognigy

Contact Center & Omnichannel​

“Thousands” of Microsoft Customer Service Agents Test Copilot

Customer Analytics & Intelligence

New Microsoft Dynamics 365 Customer Insights Is Generally Available

Contact Center & Omnichannel​

Contact Centre Technology: Leading Provider MaxContact Announces Accelerated Development of AI-driven Customer Engagement Solutions

Contact Center & Omnichannel​

Humans and Artificial Intelligence in Harmony for Healthcare

Contact Center & Omnichannel​

Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM

Contact Center & Omnichannel​

3 Data Redaction Techniques to Secure the Contact Center

Contact Center & Omnichannel​

How Warehouse Automation Boosts Productivity and E-Commerce CX

CX TV

How Will AI Revolutionize The Contact Centre?

Customer Engagement Platforms

Digitizing Customer Experience: The Complete Guide

Contact Center & Omnichannel​

What Is a Chatbot, and How Does it Work?

Contact Center & Omnichannel​

Verint Earns Microsoft Co-Sell Ready Status

Contact Center & Omnichannel​

Google Gives Its CCaaS Platform a GenAI Makeover, Launches an Alternative Contact Center Solution