Latest Artificial Intelligence News

Customer Analytics & Intelligence

Rony Vexelman: “Wouldn’t it be delightful to create a journey that is truly different for each person?”

Customer Analytics & Intelligence

AWS Introduces ‘Agents for Amazon Bedrock’

Customer Analytics & Intelligence

ServiceNow Infuses Generative AI Into “All” Its Workflow Offerings

Contact Center & Omnichannel​

Most Customer Service and Sales Teams Don’t Fear AI; They Want It!

Workforce Engagement Management

Exploring Microsoft Dynamics Copilot: AI in Dynamics 365

Customer Analytics & Intelligence

Twilio Teams Up with AWS In the Name of Predictive AI

Contact Center & Omnichannel​

Microsoft vs. Google: The Race to CCaaS Contention

Contact Center & Omnichannel​

Microsoft’s CX Business Surpasses $1 Billion in Sales

Customer Analytics & Intelligence

5 Conversational AI Companies That Stand Out

CRM & Customer Data Management

SAP Pours $1BN+ Into Generative AI Startups

Contact Center & Omnichannel​

How the Talkdesk and eGain AI Initiative Modernizes CX Expectations

Contact Center & Omnichannel​

Achieving Competitive Differentiation Through Retail Logistics Innovation

Uncategorized

Qualtrics Brings Generative AI to “Every Part” of Its Platform

CRM & Customer Data Management

Salesforce Makes Service and Sales GPT Generally Available, Reveals Pricing

Workforce Engagement Management

Maximize the Potential of AI with a Customer-First CX Approach

Contact Center & Omnichannel​

AWS Releases New Routing, Analytics, and Chat Capabilities for Connect