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Contact Center & Omnichannel
BT Launches CCaaS Package with ServiceNow
Customer Analytics & Intelligence
Zoom Revamps Its Conversational Analytics Platform with Generative AI
SAP Doubles Down on AI Commitment with Microsoft
HORISEN Adds ChatGPT to Its Business Messenger Platform
NICE Toasts Eight-Digit CCaaS Deals, AI Surge, & Growth Opportunities
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
Dialpad Expands AI Capabilities with Google Cloud Partnership
Microsoft Invests in Builder.ai to Streamline Business App Development
The Hottest Trends in Conversational AI for 2023
RingCentral Exceeds Q1 Expectations with $534m Sales
Contact Center: Why Knowledge Management Holds the Key to Cost-Effective Customer Satisfaction
CX TV
Will ChatGPT Help Solve My Most Pressing Contact Center Problems?
Big CX News from Avaya, Salesforce, Slack and Gartner
What is Yellow.ai? Your Behind-the-Scenes Guide
Event News
Join our Webinar – Plotting Your AI-Powered Contact Centre Strategy
ChatGPT Hype Is Driving Enterprise-Grade AI Adoption, says Gartner
