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Home → Automation
AI & Automation in CX
Microsoft Q3 2026 Earnings: The Autonomous CX Era Arrives
Microsoft Confirms the Per-Seat Model Is Losing Ground in Customer Service
The AI Fix for Disappearing Customer Journeys
Workforce Engagement Management
The AI Layoffs Debate is Far From Over: Salesforce and Gartner Challenge Job Loss Narratives
Amazon Connect Is Now Amazon Connect Customer – The Name Change Is Only Part of the Story
Microsoft Deploys Three AI Agents to Automate Contact Center Operations
Microsoft Expands AI Capabilities Across Sales and Customer Experience
You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once
Why the Network Layer Is Now a CX Problem
20% of SAP Support Tickets Now Resolved Without a Human
Customer Engagement Platforms
Intercom Challenges Multi-Agent Trend With Expansion Into Sales
Big CX News from Adobe, Salesforce, Meta & Vercel
McDermott Says ServiceNow “Converts Chaos to Control” With Context-Driven Enterprise AI
Customer Engagement & Journey Orchestration
SAP and Google Cloud Partner to Bring Agent-Based AI Execution to Marketing
Meta Is Building AI Agents From Keystrokes – Are Contact Centers Next?
Achieving AI ROI: From GenAI Experiments to Agentic Impact
