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AI & Automation in CX
Can Microsoft’s Governance Layer Make Customer Service AI Enterprise-Ready?
Meta’s Decision to Invest “Aggressively” in AI Infrastructure Raises Investor Concerns
Salesforce: AI Is Raising CX Expectations Faster Than Brands Can Deliver
Zendesk on the Rise of the Agent System and the New Roles Reshaping Customer Service
Yelp Host Aims to Solve the Restaurant Industry’s Missed-Call Problem
SAP’s CMO on Why Brands Are Sitting on a “Dark Data” Time Bomb
How to Justify AI Investments to Your CFO, According to Zendesk
Customer Engagement & Journey Orchestration
Customer Journey Orchestration Is Getting Serious. Is NiCE Agentic AI Architecture Already Ahead?
Marketing & Sales Technology
What a Stripe-PayPal Merger Would Mean for the Checkout Experience
Wix Headless Turns AI-Built Websites Into Customer-Ready Experiences
Customer Analytics & Intelligence
Sprinklr Expands AI Capabilities to Shrink the CX Action Gap
The Agentic AI Reality Check: Why Trust and Control Are Eclipsing Model Power
Contact Center & Omnichannel
How Age UK Uses Twilio To Tackle The Loneliness Epidemic
70% of Employees Are Misusing AI – CX Teams Should Be Worried
Gartner Magic Quadrant for Conversational AI Platforms 2026: The Rundown
Oracle Widens Fusion Agentic Applications to More Builders with AI-Native Launch
