Latest Automation News

Contact Center & Omnichannel​

NICE RPA: Removing Repetitive Contact Center Tasks

Contact Center & Omnichannel​

Most Popular CCaaS Platform Reviews for 2022

Contact Center & Omnichannel​

Unified Agent Desktops: The Simple Interface That Teams Crave

Contact Center & Omnichannel​

How Will AI Change the Status Quo in CX?

Contact Center & Omnichannel​

HubSpot Expands Its Contact Center Solution

CRM & Customer Data Management

makepositive Expands into Spain

Customer Analytics & Intelligence

IBM Cognos Analytics: A Leading BI Solution

Workforce Engagement Management

ZoomInfo Acquires Comparably

Customer Engagement Platforms

Typeform and Square Partner on Personalisation

Workforce Engagement Management

Salesforce Releases a Developer Platform for Slack

Contact Center & Omnichannel​

Salesforce Ramps Up Its Automation Capabilities

Contact Center & Omnichannel​

Replicant Closes a $78M Series B Round

Contact Center & Omnichannel​

BIG CX NEWS from Medallia, Five9, and Zoom

Contact Center & Omnichannel​

The Do’s and Don’ts of Customer Service Automation

Customer Engagement Platforms

Rethinking Healthcare Experience: Understand the Individual’s Journey

Contact Center & Omnichannel​

Kyruus and Hyro Partner on Healthcare CX