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Contact Center & Omnichannel
RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect
AI & Automation in CX
Krisp Launches Customer Accent Conversion for Global Contact Centers
RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
UJET Introduces Agentic Experience Orchestration to Simplify Agent Workflows and Unify CX Systems
Nvidia Targets Contact Centers with Open-Source AI Agent Platform
Human-First AI: Why SMBs Should Rebalance, Not Replace
Amazon Connect Wants to Kill Call Deflection as a Success Metric
NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation
Security, Privacy & Compliance
OpenAI Acquires Promptfoo to Embed Security in AI Agents
Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul
On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy
Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026
Big CX News from Verint, Salesforce, Santander & Mastercard
Customer Analytics & Intelligence
Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact
AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem
