Latest Automation News

CRM & Customer Data Management

Proof Analytics, Salesforce Partner on Revenue Optimisation

Customer Analytics & Intelligence

How Do Sales Automation Strategies Work?

CRM & Customer Data Management

Recruitment CRM SmartRecruiters Raises $110mn Series E

Contact Center & Omnichannel​

Salesforce Named Leader in Sales Force Automation 

CRM & Customer Data Management

ActiveCampaign Hails Strong Q2 Following $240mn Round

Customer Engagement Platforms

Amperity Customer Data Platform Raises $100mn

CRM & Customer Data Management

ActiveCampaign Launches $2mn App Development Fund

Contact Center & Omnichannel​

How Tokenisation Secures Contact Centre Payments in 2021

CRM & Customer Data Management

Symphony Talent Adds Event Management to SmashFlyX CRM

CRM & Customer Data Management

Pine Labs Payments Platform Closes $600mn Round

Contact Center & Omnichannel​

We Build Bots & Argos Labs Partner on CX RPA Solution

CRM & Customer Data Management

ArrowStream Adds Supply Chain Contract Management Offer

Contact Center & Omnichannel​

Pause and Resume Contact Centre Call Recordings

Contact Center & Omnichannel​

Lakeside Debuts Lakeside Assist Helpdesk Solution

Customer Analytics & Intelligence

Five Ways to Use Speech Analytics in a Contact Centre

Contact Center & Omnichannel​

Contact Centre 101: Payments via Mid-Call IVR Explained