Latest Automation News

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents

AI & Automation in CX

WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise

AI & Automation in CX

How CX Leaders Can Turn Insights into Measurable Business Outcomes

AI & Automation in CX

Five9 Positions AI at the Core of CX Transformation Strategy

AI & Automation in CX

Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams

AI & Automation in CX

8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace

AI & Automation in CX

Salesforce Acquires Momentum, Completes Ten Deals in Six Months

AI & Automation in CX

OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?

AI & Automation in CX

AI Readiness In CX: Why Most Teams Can’t Escape The POC Trap

AI & Automation in CX

BNP Paribas Backs AI Startup Incio, Here’s The CX Catch

AI & Automation in CX

Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations

Contact Center & Omnichannel​

HCLTech and Cisco Launch AI-Driven Unified Contact Center Platform For Proactive Customer Engagement

AI & Automation in CX

Starmer Targets Addictive Social UX, CX Leaders Must Not Ignore

Customer Engagement & Journey Orchestration

Why Customer Service Experience Is Getting Worse (and How Leaders Can Fix It) | Alex Mead