Latest Autonomous Agents News

Contact Center & Omnichannel​

AI Hype Is Over – Now Contact Centers Need Results

AI & Automation in CX

Salesforce to Acquire Cimulate, Deepening Push Into Agentic Commerce

AI & Automation in CX

AI Agents + Humans: Lloyds, Mastercard, and Others Lead Agentic AI Adoption

AI & Automation in CX

Modernizing the Contact Center with AI: Rebecca Wettemann on Rethinking Metrics, Handoffs, and Agent Experience

AI & Automation in CX

Oracle Introduces AI Agents to Transform Marketing, Sales, and Service Teams

Contact Center & Omnichannel​

Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration

AI & Automation in CX

Why Kore.ai Thinks AI ROI Finally Has A Clear Path

AI & Automation in CX

OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?

AI & Automation in CX

AI Customers Are Here. Is Your Contact Center Ready to Serve Them?

AI & Automation in CX

Enterprise Connect 2026: Why Vegas is the CX Decision-Maker’s Must-Attend Event

AI & Automation in CX

Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script

AI & Automation in CX

Are AI Layoffs Breaking Customer Experience?

Customer Analytics & Intelligence

Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown

AI & Automation in CX

How 360 Direct Access Turned a Broken Journey into Deaf‑First Customer Experience

AI & Automation in CX

Alphabet’s 5 Billion Interaction “Bombshell”: Why Agentic CX is No Longer Optional

AI & Automation in CX

EU AI Act: Why The 2026 Reckoning for CX Is Global