Latest Call & Contact Center Software News

AI & Automation in CX

Amazon Connect Wants to Kill Call Deflection as a Success Metric

Contact Center & Omnichannel​

From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet

AI & Automation in CX

Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul

AI & Automation in CX

Stop Chasing AI Hype and Start Delivering Real Outcomes

AI & Automation in CX

Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

Contact Center & Omnichannel​

What Verint’s Mass Layoffs Mean for Your CX Tech Stack

Contact Center & Omnichannel​

Capita and Snowflake Target Real-Time CX Intelligence for Contact Centers

Contact Center & Omnichannel​

How AI Turns Your Existing Contact Center Team into a Revenue Engine

AI & Automation in CX

The New Rules of CX Tech: CMP Research and Datamark’s Blueprint for Tomorrow

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

Contact Center & Omnichannel​

Stop Wasting AI Investments: Modernize Your Coaching Strategy

Service Management & Connectivity

Secure Payments, Seamless Journeys for Travel and Hospitality Contact Centers