Latest Call & Contact Center Software News

Contact Center & Omnichannel​

Amazon Connect Shifts the Contact Center Goal From Deflection to Relationship

AI & Automation in CX

Big CX News from Cisco, Salesforce, HubSpot & 8×8

AI & Automation in CX

Can Twilio’s Embeddable Contact Center Break Down Enterprise Silos?

Contact Center & Omnichannel​

One Third of Agents Are Ready to Quit Because of AI Absence, Verint Warns

Contact Center & Omnichannel​

Avaya’s 200-Seat Rule Accelerated the Migration Race. Who’s Ahead?

AI & Automation in CX

8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents

AI & Automation in CX

Big CX News from Twilio, Salesforce, FCC, and Sprinklr

Contact Center & Omnichannel​

Always On, Still Losing Revenue: The Board Slide That Links Degraded CX to Churn

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

AI & Automation in CX

CX Metrics In The Age Of AI: Stop Optimising For Speed

Contact Center & Omnichannel​

The FCC’s Offshore Call Center Crackdown Could Be the Shock That Fixes a Broken Industry

Contact Center & Omnichannel​

The FCC Just Made Offshore Call Centers a Boardroom Problem

AI & Automation in CX

The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model

AI & Automation in CX

Twilio Lands Biggest Enterprise Deal Ever, Voice AI Up 60%

AI & Automation in CX

Sprinklr Wants CX Leaders to Trust AI Agents With Proof, Not Promises

AI & Automation in CX

Stop Selling “Savings”: How to Pitch AI Migration to Your Board