Latest Call & Contact Center Software News

Contact Center & Omnichannel​

Cisco Launches AI WEM, AI Concierge, and Agent 360 at Cisco Live

Contact Center & Omnichannel​

Afiniti Wants to Own Contact Center AI Decisioning

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

Contact Center & Omnichannel​

Sprinklr Targets the CX Blind Spot With ViralMoment Deal

Event News

NiCE World 2026: Where CX AI Gets Real in Orlando

Contact Center & Omnichannel​

Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Calls

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams

Contact Center & Omnichannel​

Avaya and avatarin Extend AI CX Into Physical Service Environments

AI & Automation in CX

Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr

AI & Automation in CX

Openreach’s Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE

AI & Automation in CX

Is AI Breaking Down the Walls Between CC and UC? 8×8 Thinks So

AI & Automation in CX

Zendesk Declares the Chatbot Era Dead, Unveils Autonomous Service Workforce

AI & Automation in CX

Big CX News from Vonage, Claude, Fin (Intercom) & Cisco

Contact Center & Omnichannel​

AWS and TTEC Collaborate to Accelerate AI-Powered Contact Center Modernization

Contact Center & Omnichannel​

Cisco Cuts 4,000 Jobs – But is Webex Contact Center Safe?

AI & Automation in CX

Intercom Rebrands to Fin as AI Agent Becomes the Core Business