Latest Call & Contact Center Software News

AI & Automation in CX

Microsoft Deploys Three AI Agents to Automate Contact Center Operations

AI & Automation in CX

Why the Network Layer Is Now a CX Problem

AI & Automation in CX

20% of SAP Support Tickets Now Resolved Without a Human

AI & Automation in CX

Big CX News from Adobe, Salesforce, Meta & Vercel

AI & Automation in CX

Complex Products Need More Than a Chatbot

AI & Automation in CX

Meta Is Building AI Agents From Keystrokes – Are Contact Centers Next?

Event News

Customer Contact Week Vegas 2026: Less Hype, More Operating Discipline

AI & Automation in CX

Why 8×8 Is Betting on Synthflow to Modernize Enterprise Voice AI

AI & Automation in CX

Twilio SIGNAL 2026: Where AI CX Gets Held Accountable

Contact Center & Omnichannel​

Amazon Connect Shifts the Contact Center Goal From Deflection to Relationship

AI & Automation in CX

Big CX News from Cisco, Salesforce, HubSpot & 8×8

AI & Automation in CX

Can Twilio’s Embeddable Contact Center Break Down Enterprise Silos?

Contact Center & Omnichannel​

One Third of Agents Are Ready to Quit Because of AI Absence, Verint Warns

Contact Center & Omnichannel​

Avaya’s 200-Seat Rule Accelerated the Migration Race. Who’s Ahead?

AI & Automation in CX

8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents

AI & Automation in CX

Big CX News from Twilio, Salesforce, FCC, and Sprinklr